Topics started by AndrewEdwards422

2 Topics

A
Contributor I
AndrewEdwards422Contributor I
asked in Campaigns and Flows

Make Abandoned Checkout Flow list mirror the list in shopify for Abandoned Checkout

Hi all!I’m having an issue where some of our abandoned checkout flow emails are sending users to a url of https://null/ This is an awkward user experience. Looking at the activity details in Klaviyo shows that the event.extra.checkout_url and the event.extra.responsive_checkout_url send users to https://null/ Note that this is different than the url sending a user to the home page of the website. And this is also different than how the cart restoration will expire after 3 months and just send people to the home page. So with all that being said, I think part of the problem is that Klaviyo is sending too many emails compared to the list in shopify for abandoned checkouts. The shopify abandoned checkout list is much shorter than the list of recipients of our checkout started email flow. I’ve noticed that when a user is in the shopify abandoned checkout list, their cart is rebuilt through the klaviyo email. However when the klaviyo email is sent to a user who is not in the shopify abandon

1
retention
Partner - Platinum
6 months ago
A
Contributor I
AndrewEdwards422Contributor I
asked in Campaigns and Flows

Issue with Started Checkout flow sending users to "/none" [Shopify]

Hi there, I’ve been looking through a few threads and haven’t found an answer to this question yet.  Could someone help me figure out why our Started checkout flow emails are sometimes sending people to a “/none” url?I looked at the activity details for multiple customers that have received the flow under:Analytics > Metrics > Checkout Started > Activity Feed > the three dots to the right of multiple users > Activity Details > and then I see the following under the “$value” branch: "responsive_checkout_url":NULL"checkout_url":NULL When users receive this URL they just basically get sent to a blank page, not even to our site. I’ve tested this and looked at dozens of people’s activity details for the checkout started flow, and it looks like about 30% of them are actually getting a link to their restored cart. The rest are being led to nowhere. Do you have any idea why this is happening?Our Checkout Started flow is setup the default way and hasn’t been changed in over a

2
ebusiness pros
Partner - Silver
6 months ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.