Topics started by Loucas

1 Topic

LoucasContributor I

posted in Campaigns and Flows

Abandoned Checkout doesn't works correctly ?

Hello everyone !I’m writing you this post because I need your help to understand something about our “Abandoned Checkout”. We created this flow to send 3 mails to every person who started checkout but didn’t buy. The 1st mail is just a cart reminder, the 2nd mail is a discount coupon and the 3rd mail is a discount reminder.We have many problems with this flow : Ppl who started checkout but didn’t buy will only receive the 1st mail and that’s it, they’ll no receive the #2 and #3… Ppl who started checkout and buy something will not receive the 1st mail but they’ll receive the #2 (we’ve a discount code) and the #3 (a reminder about the discount code).You can see below a screenshot of the flow, the trigger is “Checkout started” with 2 flow filters. No Smart sending activated, and about the #2 and #3 mails we activated a flow filter “placed order zero time since starting this flow” but they still receive… We’re pretty sure that we have made something wrong..can someone could tell us what a

5 months ago

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