Topics started by gracebjb

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G
Contributor I
gracebjbContributor I
asked in Accounts and Settings

Sender email address + new branded sending domain

Hello!I’ve scoured the community forums and reddit and cannot seem to get a clear answer on this.We have been using Klaviyo for 2+ years and have around 10,000 active subscribers but have never had a “branded sending domain” set up. Our “Sender email address” for campaigns and flows up until now has always been our company’s email “support@ourcustomdomain.com” and we have averaged between a 50%-70% open rate.To keep in compliance with the new regulations, I have set up a “branded sending domain” following the Klaviyo tutorials to a T. Our new “branded sending domain” is “mail.ourcustomdomain.com”Do I have to now change our “Sender email address” to “support@mail.ourcustomdomain.com” or can i leave it as “support@ourcustomdomain.com”?I’m finding the documentation on warming a bit confusing:“Use cases for warmingKlaviyo customers moving to a branded sending domainExisting Klaviyo customers moving to a branded sending domain, DO NOT have to warm your infrastructure again, as long as you h

1
Bobby
Partner
3 months ago

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