Topics started by howleraudio

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howleraudioNew Member

asked in Accounts and Settings

Dedicated link tracking with SSL using Fastly does not work

Hi everyone, I'm hoping someone can shed some light on this issue. I am willing to pay for support. I am trying to set up dedicated link tracking with SSL, as I discovered that the klclick domain that is used by default gets blocked by some ad blockers. It was quite a hassle to set up as the instructions by Klaviyo are incomplete. However, I believe I have now correctly set up Fastly as a proxy with SSL to the correct domain. I have also contacted Fastly support and they also say that I have set everything up correctly. However, when I click a link in a campaign email, I get the following error message.Klaviyo support is telling me that my configuration is incorrect and that I should settle it with Fastly support. Fastly support tell me that the configuration is correct. I found an article from sendgrid that described exactly this issue:Adding a Custom SSL configuration | Twilio (sendgrid.com) To me, it sounds like some configuration has to done on Klaviyo's side. Does this sound recog

2 months ago

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