Topics started by Narsi

1 Topic

NarsiContributor I

asked in Analytics and Deliverability

Branded sending domain setup for Subdomain

It’s been really difficult to understand on how to setup Branded Sending Domain for the subdomain. So I have 2 stores in 2 different market. US and Germany US site is the root domain while Ge is the subdomain (company.com & ge.company.com)I have already set up Branded sending domain for US site BUT having issues with setting up with the Ge site. While I have read couple of articles that mentioned that“ in Klaviyo, you can use the same subdomain for multiple accounts since it will all be attributed to that one domain in your DNS. For example, if you manage a US and UK account for a given brand, you can use the same sending domain for both. If you use one sending domain across multiple accounts, the CNAME or NS records should be the same, but each account will have a different TXT value and each TXT value needs to be added into the DNS record.” So TXT record is added successfully! So I have CNAME records for US and NS records for German site. As I mentioned US set up is completed but

1 month ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us