Topics started by csbrnk

1 Topic

C
Contributor I
csbrnkContributor I
asked in Sign-up Forms

Signup form: Customer enters twice

Hi all,We are looking into improving our welcome flow and noticed that we have some customers who enter the flow twice.The flow is entered via the sign up form and we have a split for people who are not on the list (new customers) and existing customers.The existing customers normally don’t see the pop up/sign up form again but sometimes they do if they go on another PC (i think?) which sees them as a new customer.Is there a way to have the sign up form give a warning like: this email adres is already used or anything within the pop up.This because they can enter their mail again and confirm it but klaviyo wont send them any mail.If they would receive a mail while being already subscribed and used the discount before we could tell them in the email, however the email we made for existing customers doesnt get send Hope the question is clear and anybody can help me out! Thanks. 

2
bluesnapper
Partner
1 month ago

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