Topics started by belwalshubham

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belwalshubhamContributor I

posted in Email Templates and Coupons

Seeking Solutions for Font and Email Clipping Issues on Klaviyo Platform

I hope this message finds you well. My name is shubham belwal, and I'm reaching out on behalf of our team to seek assistance regarding two significant challenges we are facing with email marketing on the Klaviyo platform.Our team has been grappling with two primary issues: Font Customization Problem: We're having trouble using custom fonts typefaces in our Klaviyo emails. We want these fonts to look the same on all devices and operating systems, no matter what browser people are using. Can anyone help us make this happen? We're keen to understand if there are any recommended approaches or best practices within Klaviyo or if there are specific strategies that the community has employed successfully to address this issue. Email Clipping: Another significant challenge we've encountered is email clipping. This issue occurs when portions of our emails are cut off or truncated, particularly when viewed on certain email clients or devices. We've investigated potential causes, including exce

18 days ago

belwalshubhamContributor I

asked in Campaigns and Flows

OS not supporting a typeface

we were not able to solve one issue: being able to display our custom fonts due to an OS not supporting a typeface. Is there a way to use custom code to embed typefaces/ our host typefaces on a server and override the fallback font necessity on an OS? or any possible solution through code to help us rectify this issue?

27 days ago

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