Topics started by bellalena

1 Topic

bellalenaNew Member

asked in Campaigns and Flows

A simple flow is not working

Hello everyone, I hope you are doing well. I know my question is one of the most asked, but I tried everything I could to find a solution, without any success. Here is my project: In addition to the confirmation email (sent by Shopify), I would like to send a specific email (containing a link to an ebook) to customers who purchase some specific products. My flow: -When some places an order-If he has : placed an order - at least once - over all time - where tag - contains ‘cat’-If he has : placed an order - at least once - over all time - where tag - contains ‘coloring’-Then he or she shall receive the specific email (containing the link to my ebook)Please see picture for visual details. The problem: When I place an order on my shop, I do receive the order confirmation email (sent from my Shopify) but not the ebook email and the flow seems not to work at all, since the condition splits have 0 waiting, 0 yes, 0 no.I shall precise that I deactivated smart sending, so the issue is not due

2 years ago

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