Topics started by Mike01

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Mike01Contributor I

asked in Campaigns and Flows

Collect Email on Step 1 of Woocommerce Checkout (Klaviyo)

Plugins Used For Woocommerce Checkout:- Woocommerce- Woocommerce Subscriptions- Klaviyo (WooCommerce Integration)- Checkout Field Editor for WooCommerce (Pro) (By Theme High)- Multi-Step Checkout for WooCommerce (Pro) (By Theme High) Description: Using "Multi-Step Checkout for WooCommerce" Plugin to breakup steps in the checkout process. On step 1 I have used the multistep plugin to add an email collection field but unfortunately completing step 1 does not collect the email. Issue: It seems the entire checkout process needs to be completed before this happens on all the steps of the checkout process. I want this step 1 to already collect the email address so even if the client does not move to step 2 and does not enter their checkout details we get the email.Another request I have is that the emails collected are somehow grouped or tag'd indicating the product that was added to cart. Like an abandoned cart but not having entered any checkout details except entering their email on step

2 years ago

Mike01Contributor I

posted in Show & Tell

Support Efficiency?

I literally just tried to sign up with Klaviyo and am not receiving a confirmation email. I have emailed support and got no feedback. What is the average wait time to get feedback on such an insignificant issue?My question here, is this a taste of what support will be like moving forward? Am I going to battle to get responses for very small issues? Concerned when dealing with complex issues going to waste plenty time.Community experiences with support will be appreciated? Would rather stop now if it is going to be an issue moving forward.

2 years ago

New Topic Guidelines

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