Topics started by Raks

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RaksContributor I

asked in Email Templates and Coupons

Why Are My Emails Going to Spam in Outlook?

Hi,Our emails have a deliverability rate of 99.9% & 0% spam complaints however we have noticed that the emails go into spam folder for Outlook. Can someone help us with this?Thanks,Raks

2 months ago

RaksContributor I

asked in Email Templates and Coupons

Product images on campaigns don't load immediately

Hi,There is a n ongoing issue with image loading on all of the campaign emails - tested on multiple Wifi/3G/locations but few images specifically the header images (first image) on the email fails to load every time unless you wait for over 5-6 seconds or close and reopen the email twice or thrice. We have reached out to support multiple times - edited images by width as suggested in the template builder to 600px or less, reuploaded images & tried sending a live email rather than preview email - none of which solves issuesHave seen these issues for all templates from the past 2 weeks, has there been any update that has messed up the image loading? We have tested both cloning the older templates & creating a template from scratch but continues to fail.We do not use product catalog for this, the images are accessible through to Klaviyo so it’s not a broken link or image issue but when the email is opened, there is an empty space in the place of the images. Can someone please hel

2 years ago

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