Topics started by Nicole.Horton

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Contributor I
Nicole.HortonContributor I
asked in Lists, Segments, and Profiles

Creating segments for customers who are weekly or fortnightly subscribers

My business is based on subscribers who order weekly or fortnightly as well as customers who order a box here and there.At the beginning of the week I send my subscribers an email as a reminder that their box is coming and if they want to order any additional produce.  I need to send this email to all weekly subscribers and the relevant fortnightly subscribers.  It needs to exclude those subscribers who have put their subscription on hold.Then at the end of the week I send an produce update email to all the subscribers and customers who ordered for that week only.  It needs to exclude those subscribers who decided to put their subscription on hold or cancelled their order since receiving the email at the beginning of the week.I’m using WooCommerce and wondering how to set up all these segments as I have tried and not been successful. Also new to Klaviyo.  Any advice is very, very welcomed.

1
Taylor Tarpley
Community Manager
2 years ago

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