Topics started by Ian B

1 Topic

Ian BContributor I

asked in Campaigns and Flows

Facebook Lead Ads not always triggering Welcome emails

Okay, so I have already contacted support regarding this issue, who have been somewhere less than helpful, haven’t read the information correctly that I have given them and are now ignoring me without fixing the issue when I dared to suggest it was a Klaviyo issue and not something that I had done.So, please can anybody out there help me or get me through a Support representative that actually gives a (you can enter your own expletive here).The problem i have is that when a subscriber is populated from a Facebook Lead Ad, they should be added to my Welcome Flow, but sometimes this doesn’t happen. Klaviyo are saying that it is because I changed the filter in the flow, which I did, but only because the of the problem and when it made difference I reset it back to how it was originally. So, on that front, the problem existed both before and after the filter changes.I pointed that out to support, and mentioned that even in the last 24 hours only 50% of Lead Ads subscribers entered the Welc

2 years ago

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