Topics started by rvmc2022

2 Topics

R
Contributor I
rvmc2022Contributor I
asked in Campaigns and Flows

Dynamic coupon in windback flow (can see received multiple times by same user)

Hi everyone, We’re looking to create various retention flows based on the number of orders a customer has placed. The last flow would be triggered when some places their third (or 4th/5th,...) order meaning that they might flow through the flow multiple times later down the line if they re-purchased. We were hoping to use dynamic coupons rather than static ones but I’ve been told that if the same customer flows through the flow multiple times they’ll be served the ‘same’ dynamic coupon combination. Is there a way around this? :)  

3
David To
Klaviyo Employee
2 years ago
R
Contributor I
rvmc2022Contributor I
asked in Campaigns and Flows

Pausing and resuming entire flow

Hello! We’ve got fulfilment issues and are looking to ‘pause’ our flows as they are promotional emails.The flow contains 7 emails across 100 days. Ideally we’d like to ‘freeze’ the activity so that if someone is queued up to receive email 2 they, they stay there and don’t flow through, and once we’re ready to put the flow back live, we can manually send out emails to queued people (without them being queued up for multiple emails) and resume the activity from where it was. I’m aware that emails can be put on ‘draft’ but I believe that doesn’t prevent people from ‘flowing through the flow’ so someone might end up being queued up for multiple emails (depending on how long it’s paused for).  Has anyone got any idea of how best to approach this? 

1
In the Inbox
Partner - Platinum
2 years ago

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