Topics started by gamegirl92

2 Topics

gamegirl92
Contributor I
gamegirl92Contributor I
asked in Campaigns and Flows

[Abandoned Cart Flow] {{ event.extra.responsive_checkout_url }} doesn't work

Hi! My abandoned cart flow has been live for more than a year now. But as I was optimizing it, the tag {{ event.extra.checkout_url}} suddenly stopped working. So I did some troubleshooting and found some answers here in the Klaviyo Community. I replaced the previous tag with the {{ event.extra.responsive_checkout_url }} tag and also made sure that the protocol was set to <other>. I’m handling five stores under one Klaviyo account. While this solution worked on one store, it’s not working on the other. When I preview my email and click on the link, one of these happens -- either I get redirected to a broken link (see screenshot) or another tab opens but it's just a duplicate of the Klaviyo email editor. Is this a glitch or am I missing something? Also attached is the way I set up the tag.  I’ve set my flow to Manual in the meantime. Appreciate your response, thanks.-- Other things you should know that could be relevant:I’m using a both the old and new email editor in the same flow

3
alex.hong
1 year ago
gamegirl92
Contributor I
gamegirl92Contributor I
asked in Campaigns and Flows

Post-Purchase Flow - Why are there more people in the 'No' branch?

Hello, so my team just set our post-purchase flow to live. It has the usual trigger (Placed Order) and conditional split for first-time buyers (Placed Order equals 1 Over All Time).However, the first thing we noticed is that there are more recipients in the ‘No’ branch -- see pic.My teammate says this is unusual, because we’re only expecting only about 5% of the total recipients to be repeat customers, i.e. to belong in the ‘No’ branch. We should be seeing more in the ‘Yes’ branch. Instead we’re seeing the opposite.Are we missing something in the flow setup? What could explain this?Thanks, appreciate your time! 

2
gamegirl92
Contributor I
2 years ago

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