Topics started by davidatWR

1 Topic

davidatWRContributor I

asked in Campaigns and Flows

Event triggered flow does not work

Hi all,I have an event triggered flow where a user gets an email after our completed job event, and the trigger is that a customer parameter (warranty) does not include 3 different values. I also added a flow filter where the user must not be suppressed. (the images show the flow filter deleted to see if that would fix my issue).After 30 days, I want to record their activity by adding a conditional split custom parameter to their profile to mark their engagement (I know I could also do this in a segment, but I wanted a profile parameter value so I can use that with other parameter values in later automation flows).So far, I have 600+ folks going through the flow without an email being sent. And the conditional split won’t work if the users never got the email to begin with (hence why the custom parameter isn’t completed since there’s no metrics to populate from the email).I took out the suppressed email to see if that will work, but wanted to get the community feedback and see if there

1 year ago

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