Best practices to utilize SMS coupons

  • 26 June 2023
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Best practices to utilize SMS coupons
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In today's fast-paced digital world, effective marketing strategies can make or break a business's success. Two powerful tools that have gained immense popularity in recent years are SMS marketing and coupons. When combined with the robust capabilities of Klaviyo, these tools can supercharge your marketing efforts and drive impressive results. Let’s explore the best practices for utilizing SMS and coupons in Klaviyo, enabling you to unlock their full potential and achieve outstanding engagement and conversion rates.


Building a Solid SMS Strategy:


SMS marketing is a direct and personal way to reach your audience, ensuring high open and response rates. When implementing SMS campaigns in Klaviyo, consider the following best practices:

  • Obtain Permission: Before sending SMS messages, ensure you have obtained explicit consent from your customers. Implementing a double opt-in process will ensure compliance with regulations and maintain a high-quality subscriber list.


  • Segment Your Audience: Use Klaviyo's powerful segmentation capabilities to divide your audience based on demographics, preferences, purchase history, or engagement levels. Segmentation allows for targeted and relevant messaging, enhancing the effectiveness of your SMS campaigns.


  • Keep it Short and Sweet: SMS messages have a limited character count, so make every word count. Craft concise and compelling messages that convey your value proposition, offers, or important updates clearly and succinctly.


  • Timing is Key: Respect your customers' time and ensure you send SMS messages at appropriate hours. Avoid early mornings or late evenings, as they may disrupt personal routines and result in negative brand perception.(We’ll link how Klaviyo can automatically prevent this in our documentation below.)


  • Personalization Matters: Use dynamic tags in Klaviyo to personalize your SMS messages. Address customers by their first names and tailor the content to their specific interests or purchase history. Personalized messages resonate better with recipients and lead to higher engagement rates.


Maximizing Coupon Effectiveness:


Coupons are a tried-and-true method for enticing customers to make a purchase, and Klaviyo offers robust coupon management capabilities to optimize your campaigns:

  • Set Clear Objectives: Define your coupon campaign's goals, whether it's increasing sales, clearing inventory, or attracting new customers. Having a clear objective helps you design effective coupon strategies aligned with your business objectives.


  • Create Scarcity: Utilize Klaviyo's coupon expiry feature to create a sense of urgency. Setting an expiration date for your coupons motivates customers to act quickly, boosting conversions and preventing procrastination.


  • Segment for Targeted Offers: Leverage Klaviyo's segmentation capabilities to create personalized coupon offers. Tailor discounts based on customer preferences, past purchases, or cart abandonment history to maximize relevance and increase conversion rates.


  • Monitor and Optimize: Regularly monitor the performance of your coupon campaigns in Klaviyo's analytics dashboard. Keep an eye on key metrics like redemption rates, revenue generated, and customer acquisition costs. Analyze the data to identify trends, patterns, and opportunities for optimization.


  • Test and Iterate: Experiment with different coupon types, discount amounts, and messaging strategies to determine what resonates best with your audience. A/B testing in Klaviyo allows you to compare different variations and make data-driven decisions to improve your coupon campaigns continuously.




SMS marketing and coupon campaigns can be incredibly powerful tools for boosting customer engagement, driving conversions, and ultimately growing your business. By following the best practices outlined above, you can unlock the full potential of SMS and coupon marketing, leveraging Klaviyo's robust capabilities to create highly targeted, personalized campaigns that deliver outstanding results.



-Chelsea Grove (@chelsgrove



Want to talk further about all things ecommerce? DM me or connect on our partner page, Akers Digital!



Resources available to keep learning and other resources created by Chelsea: 


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