Skip to main content
Solved

Change my sender name at top of received email

  • November 1, 2022
  • 1 reply
  • 343 views

mamajewels
Contributor I
Forum|alt.badge.img+2

When I send a test email the name (brand) at the top of the email is dispalyed in bold. I want to change the name of this. I have tried changing the name by going to Account > Contact Information > Organization. and changing it there, then saving it, but it hasn’t changed when I send a test email.

 

Should I be changing it soemwhere else?

Best answer by David To

Hello @mamajewels,

Welcome to the Klaviyo Community!

Was this test email built out before you updated your Organization name? If so then this is an expected behavior as changes are not retroactive. This means that for all existing emails you have built out you’ll need to manually update their sender name. Going forward however, all new emails you built out will be using your new default sender name/organization. 

This theory is similar to when you’re updating your sender email address

Since this topic has been discussed prior, i’ve included some relevant Community post below that may be helpful to review:

I hope this helps!

David

View original
Did this topic or the replies in the thread help you find an answer to your question?

1 reply

David To
Klaviyo Employee
Forum|alt.badge.img+60
  • Klaviyo Employee
  • 2456 replies
  • Answer
  • November 2, 2022

Hello @mamajewels,

Welcome to the Klaviyo Community!

Was this test email built out before you updated your Organization name? If so then this is an expected behavior as changes are not retroactive. This means that for all existing emails you have built out you’ll need to manually update their sender name. Going forward however, all new emails you built out will be using your new default sender name/organization. 

This theory is similar to when you’re updating your sender email address

Since this topic has been discussed prior, i’ve included some relevant Community post below that may be helpful to review:

I hope this helps!

David