Change my sender name at top of received email

  • 1 November 2022
  • 1 reply

Badge +2

When I send a test email the name (brand) at the top of the email is dispalyed in bold. I want to change the name of this. I have tried changing the name by going to Account > Contact Information > Organization. and changing it there, then saving it, but it hasn’t changed when I send a test email.


Should I be changing it soemwhere else?


Best answer by David To 2 November 2022, 15:11

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Userlevel 7
Badge +60

Hello @mamajewels,

Welcome to the Klaviyo Community!

Was this test email built out before you updated your Organization name? If so then this is an expected behavior as changes are not retroactive. This means that for all existing emails you have built out you’ll need to manually update their sender name. Going forward however, all new emails you built out will be using your new default sender name/organization. 

This theory is similar to when you’re updating your sender email address

Since this topic has been discussed prior, i’ve included some relevant Community post below that may be helpful to review:

I hope this helps!