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Can't remove Form Teaser

  • 21 September 2023
  • 11 replies
  • 129 views

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Hello all,

 

The form teaser is stuck on our homepage and we don't know how to remove it.

I know what is the regular way to delete it (as part of the sign-up form). But even now that we have deleted all sign-up form, the form teaser is still there.

Any thoughts?

 

Thank you.

Olaf

 

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Best answer by bluesnapper 21 September 2023, 15:43

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11 replies

Userlevel 7
Badge +39

Welcome to the community @Rotaris_Olaf 

As you have deleted the sign-up form, I suspect it’s a browser caching issue.

Try clearing your browser’s cache and see if that removes the teaser

Hope that helps

Andy

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Hello Andy,

Thank you for your support.

I have cleared my browser's cache but the form teaser is still there.

Any other suggestions?

Thank you.

Userlevel 7
Badge +39

Strange...do you want to post here, or DM me, the website url?

Regards

Andy

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Our website URL is: www.rotaris-paint.com

 

Thanks.

Userlevel 7
Badge +39

Thanks for sharing. It’s not being served by Klaviyo. I can’t find the klaviyo-form element on your page. It’s from a Shopify app. This from chrome dev tool for the teaser:

<div id="shopify-block-15871026291228209630" class="shopify-block shopify-app-block">

<button id="show_conjured_modal" class="button btn">Get $XX</button>
<style type="text/css">
  #show_conjured_modal {
    background: #000;
    color: #fff;
  }
</style>
<style type="text/css">
  
</style>


  <script async="" src="https://referralprogramapp.com/shopify/referral/widget.js?shop=rotaris-1575.myshopify.com&amp;cmp=&amp;modal=1&amp;modalClosed=1"></script><div id="conjured_referral"></div>
  <script type="text/javascript">// <![CDATA[
    function conjuredReferralExternal(conjuredReferral) {
      document.getElementById('show_conjured_modal').addEventListener('click', function() {
        conjuredReferral.showModal('conjured_referral');
      });
    }
  // ]]></script>

</div>

Is referralprogramapp.com serving it?

Hope that helps!

Regards

Andy

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Hi Andy,

referralprogramapp.com is the website of the Conjured Referrals app, but this app was not being used and was not yet synced with our store.

I have now removed that app all together, but the problem remains.

Thank you.

Userlevel 7
Badge +39

Hi. I think it was that app as the teaser has now disappeared for me! It must’ve added some code to your shopify theme that’s now gone since you removed it.

Regards

Andy

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That's strange, because for me it has not disappeared. I deleted my cache again and also checked on my phone. How could it be that this varies per person?

Userlevel 7
Badge +39

It’s not showing for me on DT, mob., or for different browsers. See if it’s cleared when you try later.

Regards

Andy

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Yes it is gone now.

 

Thank you for your support! Much appreciated.

 

Olaf

Userlevel 7
Badge +39

No problem Olaf. Glad it worked out OK. All the best with Rotaris!

Regards

Andy

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