Hey ​@GASportswear 

The persistent popup you're encountering might not be directly controlled by Klaviyo anymore but could be due to residual code embedded in your Shopify store's theme files.

Can you check the following?

in your store open the theme.liquid file (or base.liquid in some themes). Look for any <script> tags or code snippets related to Klaviyo (e.g., klaviyo.js, klaviyo-bis-trigger, or klaviyo-back-in-stock)

remove these klaviyo codes. do the same for product page templates as well (e.g., product.liquid, product.json)

Sometimes, changes might not reflect due to browser caching. Clear the cache or test in an incognito window to see if the issue persists.

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit

Thanks Arpit. That is a better response than anyone has given me in Klaviyo support. I did end up going in and deleting the liquid code which did the trick.

Unfortunately if I reinstall Klaviyo to the Shopify store, the pop up reappears. This is really surprising because I deleted everything from the Klaviyo account when I disconnected the account so when I reconnected it, it should have nothing to push to the Shopify store. 

I ended up just now closing and deleting the Klaviyo account and went to Yotpo