Hello! I was tracking a customer journey and i noticed that the “Coupon Assigned” trigger was sent a whole 2 hours after they completed the sign-up form. Causing them to cancel an order.
I’m wondering why the coupon would be assigned so late? Here are some images showing the timeline.
They subscribed to the promo pop-up at 7:24 pm
then the coupon was assigned at 9:39 pm
Best answer by bluesnapper
View original