Hey all, i’m new to klaviyo and have a query. Shopify is showing that we had a customer create a profile by signing up to our email newsletter. My customer section on shopify is showing this customer and states ‘Subscribed’ - To check that my flows were running as set up i went into klaviyo and there was no record that any flows were sent. I found the customer on klaviyo (via their email) however it says that the customer never subscribed so the flow was never triggered to send the welcome email. I’m just confused as klaviyo now has the customers email and shopify shows as subscribed. As our store is in the pre launch phase i want to make sure it’s not an error as it could really harm our conversation if the flows are not being triggered. Any help much appreciated. Thankyou.
Customer profile - email not subscribed
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Best answer by Taylor Tarpley
Hi
Happy to help!
Building off
Again, these profiles are able to receive emails, but you should exercise caution when contacting them. Depending on your local regulations, you may be permitted to email these profiles if you believe they have implied consent, however, as this is not explicit, that is why the ‘Never Subscribed’ status is attributed to them. I’d recommend checking out our awesome documentation to explain understanding this further as well as implementing good list cleaning practices:
Thanks for participating in the Community!
-Taylor
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