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I have created email and SMS popups through Klaviyo for my Shopify store. The popups work like they are suppose to on mobile devices but they are not working on laptops. I have gone back and checked all the forms and can’t find any issues as to why they are popping up on my laptop. Any help would be greatly appreciated
Best answer by Sujal
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Hey
To troubleshoot Klaviyo popups not appearing on laptops:
Targeting Settings: Double-check your popup targeting settings in Klaviyo. Ensure "Desktop" is included in the devices you're targeting.
Popup Type: Some popup types might be optimized for mobile. Verify you're using a popup style suitable for both mobile and desktop.
Ad Blockers: Temporarily disable ad blockers on your laptop to see if they're interfering with the popup display.
Klaviyo Support: If none of the above work, reach out to Klaviyo support. They can investigate further based on your specific setup.
These steps should help diagnose why your popups aren't showing on laptops!
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Thank you, I will gives these a try
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