Hello. I’m looking to convert more views into sales by offering an exit intent survey to find out why individuals didn’t purchase. I created a pop-up for when guests are exiting the store and set it up with three multiple choice options:
- Prices too high.
- Site was confusing.
- Couldn’t find what I was looking for
However, as people are filling this form out, I can’t find anywhere where it tells me which option they selected, just that they did fill it out. Am I doing something incorrectly? I chatted with a support member who told me I needed to add values to the options but I don’t know what those would be. Do I need to collect an email as well?
Thank you for your help!
Best answer by AlexandraPalau
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