Form submissions not being logged as an event

Question

I have an email sign-up form set up, sending submissions into a main email list and have a segment defined to identify people who have completed that specific form via the ‘Form submitted by profile’ event and the form’s ID. That works, however there are profiles where they are subscribed to email, the form ID is listed in the details of the ‘Subscribed to Email Marketing’ event and in the subscription details, but there is no Form Submission event, so they are not being pulled into the segment.

Form is single opt-in and everything is working as it should for other submissions, there are no other forms or ways to subscribe currently active, so I can’t see why one does not have that event logged.

Screengrab here shows the correct form ID, but no form submission event which is what I need to populate the segment:

Anyone know why the event wouldn’t be logged and any fixes?

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+1

This was due to cookies not being accepted by the user. The API events for form submission and completion are considered tracking events and only logged if cookies are set. I would say this makes it an unreliable method to populate segments, we’re now using ‘properties about someone > $consent_form_id > equals > &form id]’.

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khtiger · Accepted Answer

This was due to cookies not being accepted by the user.The API events for form submission and completion are considered tracking events and only logged if cookies are set. I would say this makes it an unreliable method to populate segments, we’re now using ‘properties about someone > $consent_form_id > equals > [form id]’.

The Real JC · Answer

+1

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