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Hidden Fields still posting to profile after deletion from button on embedded form

  • 17 January 2022
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  • Anonymous
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Hello,

I’m working with hidden fields to capture lead source information.  During testing, I deleted all of the hidden fields from the button on the embedded form and deleted the associated custom properties from my test profile.  However, when I submit the form, the hidden fields reappear.  I’ve verified that the form I’m working with is the form that is embedded in the page and tested this numerous times but it’s still happening.  Any ideas as to why?

Thanks!

Roy

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Best answer by David To 18 January 2022, 22:19

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Hello @Roy J.,

Welcome to the Klaviyo Community!

Using hidden fields in your signup form is a great way to collect more information about your subscribers! From my experience, this sort of behavior can happen if you forget to republish your form after making any edits or changes to your form. After making changes to a form, it’s imperative to publish the form again to have the edits reflected in the public version of the form on your site. This is also mentioned in the Publish a Form subsection of the How to Create and Manage Signup Forms Help Center articles:

When making edits to a form that is already live, you will have to publish the edits before they appear on your site. Once you make a change to a live form, it will automatically be saved. However, you will then see the option to publish changes beside the form's live status.

 

I hope this helps!

David

 

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