Hi, 

So I’m using an exit intent pop up that doesnt show to existing klayvio profiles. The reason for writing this message is because I noticed someone filled out the exit intent form who was already susbscribed to the mailing list! 

Out of curiosity, is this because either they were on a new device that they havent previously gone through klayvio with ( when i say gone through i mean havent opened a klayvio email or filled out a form) or because going through safari only tracks cookies for 7 days not 2 years. 

also the exit intent gives 10% off for new customers. I also noticed that a customer filled it in twice in quick sucession (about 5 mins) with 2 different emails. Surely, assuming they are using the same device, they would have been cookied after filling it in once as therefore shouldnt have seen the pop up again? 

And also is there not really anything more that can be done to avoid this happening in the future, aside from maybe sending more emails to get people to be cookied on different devices!! 

I would really rather not give existing customers a 10% coupon if I can help it! 

Thanks, 

Otis