How to test pop-ups on my site?

Question

I am on WordPress. I installed the Klaviyo plugin, configured it, and connected my site with my Klaviyo list.
I created a pop-up that triggers at around 25 seconds and also as an exit-intent.

When I go to my site and wait for the 25 seconds (or more), or when I try to exit the site, no pop-up shows up.

How can I troubleshoot to identify what may be wrong?

As the site is new, I am still in the free tier of Klaviyo, and do not have access to their chat support.

Thank you.

Spark Bridge Digital LLC · Accepted Answer

Hey @AndreCosta, try viewing your website in an incognito window!

Also your pop-up may be set to hide from current Klaviyo profiles, so if you sign-up, it’ll stop showing to you after that. You can turn that filter off during testing but be aware it’ll show to all other returning visitors as well.

Hope that helps!

AndreCosta · Answer

Thank you, @Spark Bridge Digital LLC.Your instructions really helped. Everything is working as designed!Much appreciated.

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