Hi there,
I created a pop up form on Klaviyo for my Shopify store. I have the green tick saying that the it is successfully integrated to my Shopify store.
When I published the pop up, the image is not showing but it is showing in Klaviyo. This is the Klaviyo parameters
but this is what shows up on the website - no image. I’ve tried changing the size of the image as well but it still doesn’t work.
Hoping you can help
Best answer by David To
View original
+34
Hi
Welcome to the Community!
This may be a silly question, but have you tried clearing your browser cache or viewing the site in an incognito window? Sometimes I find that images load after I’ve fully cleared the cache on my browser or device.
Just want to eliminate that as a possibility here!
-- Ashley Ismailovski
+60
Hey
Welcome to the Klaviyo Community!
In my experience, this behavior is typically caused by some onsite CSS overriding the image or some conflict in the side code.
Sometimes it can be as simple as an !important tag causing the issue as
Either way, I would encourage you to review your site code alongside your developer and/or reaching out to a developer through out extensive Klaviyo Partner network for more help.
I hope this helps!
David
+44
Hi
Are all image (types) giving the same issue? Have you tested on a different browser?
In that case indee
Should be easy to fix for a developer though.
-
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
Thanks Omar - yes I’ve tested using different images and also the size of the image but still not working. I think I will have to reach out to my develop and look at onsite CSS code. Thanks very much for your response.
+44
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Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
Hi all - just a quick update - my developer has fixed the CSS code and all is well. Thanks very much for your help.
+44
You're more than welcome
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
Hi there,
I created a pop up form on Klaviyo for my Shopify store. I have the green tick saying that the it is successfully integrated to my Shopify store.
When I published the pop up, the image is not showing but it is showing in Klaviyo. This is the Klaviyo parameters https://focusautodetailing.com/
but this is what shows up on the website - no image. I’ve tried changing the size of the image as well but it still doesn’t work.
Hoping you can help
Are you talking about specifically like what ? I think its somehow similar to my situation but I might be wrong.
+60
Hi there
Sorry to hear you’re experiencing this issue as well. Happy to help!
Have you tried the workflows my colleague David or Champion Omar mentioned above, but are still experiencing this issue?
In my experience, this behavior is typically caused by some onsite CSS overriding the image or some conflict in the side code.
Sometimes it can be as simple as an !important tag causing the issue as
Either way, I would encourage you to review your site code alongside your developer and/or reaching out to a developer through out extensive Klaviyo Partner network for more help.
If not, I’d try these workflows and reach out to one of our Klaviyo partners to help fix this for you as this tends to be a custom coding issue!
Hope this helps,
Taylor
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