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Legacy Form showing {"show_double_opt_in_page":true} after submitting

  • 4 November 2022
  • 2 replies
  • 53 views

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Used this help article - https://help.klaviyo.com/hc/en-us/articles/115005080167-How-to-redirect-existing-signup-forms-to-Klaviyo#redirecting-a-custom-form-to-klaviyo2 - to push a styled form we have to Klaviyo. 

It works great and I get the double opt in email when testing, but I get redirected to a new url 

https://manage.kmail-lists.com/subscriptions/subscribe?a=ACCOUNTID&g=LISTID

With the message

{"show_double_opt_in_page":true}

Is there some sort of page I need to setup that will be displayed here? Or how do I prevent that redirect?

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Best answer by joshdance 7 November 2022, 16:11

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Userlevel 7
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Hi @joshdance,

Thanks for sharing this with us.

Glad to hear it’s working great aside from the message. Based on your description, something funky is happening with the re-direct that may not be code-related.

I recommend reaching out to our support team to help guide you in the right direction on this. They’ll be able to confirm if it’s a bug and if so, take the necessary next steps to resolve.

Thanks for being a community member.

 

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Update, it resolved itself? 

Talked to Klav support and when they tested they couldn’t reproduce the issue. 

I couldn’t either. Maybe something with DNS or servers propogated because it was on a new domain but everything is working. 

So if someone see this, steps to fix are contact Klav support and maybe just wait if it is a new domain? :) 

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