Missing "Resend Confirmation Email" Link on Signup Form Confirmation Page

Question

Hi Klaviyo Community,I’ve encountered an issue with the confirmation page for a signup form I created in Klaviyo. Unlike the confirmation pages in the Consent Pages section, which automatically include a "Resend Confirmation Email" link, the confirmation page generated by my signup form doesn’t show this link.This is causing confusion for users who may need to resend their confirmation email. I've checked the settings, but I can’t seem to find an option to add this link manually to the signup form’s confirmation page.Has anyone else experienced this issue? Is there a way to enable or add the "Resend Confirmation Email" link to a signup form confirmation page?Thanks in advance for your help!

Taylor Tarpley · Accepted Answer

Hi ​@Fabrice,Thanks for sharing your thoughts with us!This is a great idea as this isn’t a native feature in our signup forms, I’ll pass this on to our team as a feature request.Thanks for sharing your feedback in the Community!-Taylor

Mich expert · Answer

Hi,Have you considered checking the custom code or settings related to your signup form? It sounds like a configuration issue that can be resolved.One approach is to see if you can add a manual link in the confirmation page HTML or adjust the settings within Klaviyo to enable this feature. With my experience in Klaviyo and related platforms, I have helped clients streamline their confirmation processes before.If you’d like, I’m available to assist you with this. We can troubleshoot together and implement a solution that ensures your users have a seamless experience.Looking forward to hearing from you!Best Regards,mic expert

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