Hello all, I’m encountering a small issue with my preferences form on Klaviyo and I was wondering if anyone had come across it before.
Essentially, I have created a preference form to collect my clients’ preference in book genre, in order to send emails related to those preferences to specific segment. I have even created the segment so that one a client fills the preference form, they are automatically sent into the correct segment.
I have two sign-up forms that lead to this choice of preferences : my pop-up form and my classic sign-up page. My pop-up is working flawlessly, and distributing the clients into each segment properly. The sign-up page however, has an issue : instead of letting clients choose several picks between the choices, it only takes into account the last box they check. Here are two screenshots to illustrate what I mean. the first screenshot was taken whilst filling the form, and the second screenshot is what we see after clicking on “Save Preferences” (Valider in French).
Has anyone experienced this before ? Thank you in advance !
Solène
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/6df9c13a-225b-48c5-af55-ba52bec1737b.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/60228c52-f734-4c42-82ed-d659f9731eed.png)