Question

Newsletter sign up form submits different to pulled list

  • 20 April 2024
  • 1 reply
  • 12 views

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Hi,

 

I am a new business, I have a sign up form from Klaviyo integrated with Shopify. I have 43 signups to the form but only 25 in my newsletter list - is this because people have tried to sign up more than once? I can’t seem to cross-check because I can’t find the exact 43 emails that have signed up - is there a way to pull this? Thank you!


1 reply

Userlevel 3
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Hi @whitedaisyuk!

Here's why you might see a difference between Klaviyo form submissions and your newsletter list:

  • Duplicate Signups: Klaviyo prevents duplicate email addresses from being added to the same list. So, someone submitting multiple times would only count once.

Solution:

  1. Track Submissions: Since Klaviyo blocks duplicates, you likely have 43 unique signups. Klaviyo doesn't offer a way to directly pull a list of all form submissions.

  2. Klaviyo Segments: Consider creating a segment in Klaviyo based on the form signup date (within the past week) to identify those who signed up recently.

  3. Reasons for Non-Inclusion:

    • Unsubscribes: Check if any signups unsubscribed before being added to the list.
    • Double Opt-in: Confirm you don't have double opt-in enabled, which requires users to confirm their email address before being added.(it's most probably this)

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