Hello @JamesWMW,

Thank you for sharing this observation with us! This certainly does seem to be an odd behavior with the confirmation page. I’m going to share this case with our Engineering team to further investigate!

If your goal was to allow your customers to update their preferences, in the meantime, I would recommend including one of the many Manage Preference options within the first email of your Welcome Series flow triggered off of customers being added to this list to update their preference. 

You can either include the {% manage_preferences %} syntax directly in your text which would display as “Manage Preference” as a hyperlink or alternative you can use {% manage_preferences_link %} as a link URL for a button block . You can learn more about using different forms of this Manage Preference syntax from the Template Tags and Variable Syntax article. 

Much appreciated on this observation and for being a member of our Klaviyo Community!

-David

Hi @david.to - Thanks for your reply. 

We’re going to look at adding a “Manage preference” link to the bottom of our first Welcome Series email, and then update the copy on our confirmation page so that it doesn’t reference the preferences link in case it hasn’t loaded.

Thanks for your help. 

I’m having the same problem.  Klaviyo should really fix this if this is the assumed default behavior.  It’s pretty confusing to have your users do a workaround for a default link that Klaviyo has programmed in.

I’m also seeing this issue. Keen to find out if theres advice from Klaviyo on why this is happening? 

I wondered if it was because I tried to format the link / button ?