Hi @jenhansard,

Thanks for sharing this with us.

This appears to be a bug, I’m having our team look into this and myself or another team member will follow-up with you on this.

Apologies for the inconvenience and thanks for being a member of our community.

Thank you! Should I expect an email or thread followup? Just trying to learn how all this works. 

Hi @jenhansard,

I’ll follow-up with you in a private message.

Any update on this? Having a similar issue...

Hi @LukieD,

Thanks for your note. I’m happy to provide a quick update on the above.

This was not in fact a bug. Upon further inspection, we noticed that there was a 3rd party script tag loading a script which waited until there had been user interaction before any javascript was executed. Specifically, it was a "rocketlazyloadscript” from Wordpress causing the issue. Since this was initially flagged as a potential bug, our engineering team had a look but in the majority of cases like these, you’ll need to work with a member of your developer team or a technical resource to identify and remove any 3rd party script which impacts Klaviyo’s onsite javascript. 

Alternatively, you can use a simple pop-up (or another sign-up form) on this page.

I hope that’s helpful.