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Pop Up Form Issue

  • September 21, 2024
  • 2 replies
  • 29 views

Forum|alt.badge.img+2
  • Active Contributor III
  • 33 replies

Hi - my pop up form becomes stretched vertically when displayed on the desktop and mobile. See attached for how it should look and how it’s showing up. Any advice on how to fix this?

 

Best answer by chloe.strange

Hi @cbzhu

I took a look and I see that you have removed the image from the mobile version.

With that said, there are a number of other settings that allow you to make adjustments specifically for mobile viewing, including:

  • Adjust content margins
  • Adjust text and heading sizes on mobile
  • Adjust text and heading spacing on mobile
  • Adjust block padding on mobile

I hope this helps! 

~Chloe

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2 replies

chloe.strange
Community Manager
Forum|alt.badge.img+41
  • Community Manager
  • 425 replies
  • Answer
  • October 3, 2024

Hi @cbzhu

I took a look and I see that you have removed the image from the mobile version.

With that said, there are a number of other settings that allow you to make adjustments specifically for mobile viewing, including:

  • Adjust content margins
  • Adjust text and heading sizes on mobile
  • Adjust text and heading spacing on mobile
  • Adjust block padding on mobile

I hope this helps! 

~Chloe


Forum|alt.badge.img+2
  • Author
  • Active Contributor III
  • 33 replies
  • January 26, 2025

Hi there - thank you for your response. It’s not just mobile that is being stretched vertically, but desktop. If you see the original images I showed, the first image is how it looks in the Klaviyo editor, which is how I’d like it to show up when people view the pop up form from their desktop, but the form is getting stretched vertically on desktop, per the second image. Any advice on how to fix this? Should I be changing something about the form height and width? These are my current settings. Thank you in advance.