Hi,

Could you share more details about the pop-up forms and your current setup? It sounds like the exclusion settings aren’t functioning fully, which can be tricky.

To address the issue, I can implement a custom script that checks the user’s profile status before displaying the form, effectively preventing it from showing to unsubscribed or existing users. Using advanced segmentation techniques could enhance the user experience as well.

With over 5 years of experience in web development and a strong background in Klaviyo integrations, I’m confident I can create a solution tailored to your needs. I would love to discuss this further and explore the best options.

Let me know how you want to proceed!

Best Regards,
Mic expert

Hello,

This is a common challenge when working with pop-up forms in Klaviyo. While the system relies on cookies to exclude existing profiles, scenarios like unsubscribed profiles, incognito browsing, or multi-device usage can bypass these exclusions. Here are a few workarounds that might help:

1. Custom Scripts for Form Display Logic:

   • Implement custom JavaScript on your website to check user-specific data (e.g., email addresses) against your database before displaying the pop-up. You can store user email data securely using local storage and query against it.

2. Advanced Segmentation in Klaviyo:

   • Use Klaviyo’s segmentation tools to refine who gets targeted by the forms. For example, exclude profiles that are unsubscribed or part of specific lists.

3. Third-Party Tools:

   • Consider using third-party pop-up form tools like OptinMonster or Privy, which provide more granular control over form behavior and allow integrations with Klaviyo.

4. Profile Status via API:

   • While direct API checks for form display may not be feasible, you can use Klaviyo’s API to create dynamic lists of active subscribers and use these lists to control form visibility.

5. Custom Cookie Management:

   • Modify your website’s cookie settings to ensure better tracking across devices. You could also implement longer cookie durations to improve recognition.

Let me know if you'd like further guidance on any of these solutions or help with implementing custom scripts!

Best,