Hi,
Have you tried checking if any behaviors are applied? Sometimes removing them can fix the issue

Hey ​@sbmbolin 

It is difficult to investigate this without seeing how things are on your end.

but firstly I would suggest you check the integration - Confirm that your Wix store is correctly integrated with Klaviyo. Go to Account Settings > Integrations in Klaviyo and ensure Wix is connected.

then in Klaviyo, navigate to Sign-Up Forms and ensure the pop-up form is set to "Live" and targeting the correct URLs. 

Check the Display Settings of the form to ensure it triggers on the desired pages or conditions (e.g., exit intent, scrolling percentage).

Go to your Wix Editor or Velo (if using custom code) and ensure the Klaviyo onsite script is added to the header of your site. The script looks like:

<script type="text/javascript" src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=YOUR_PUBLIC_API_KEY"></script>

In Wix, verify that your website settings allow external scripts. If Wix restricts this, use their custom code feature to insert the Klaviyo script.

Test all of this in an incognito window or clear browser cookies after making changes.

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit