Hi community wondering if anyone’s ever done anything similar.
We sell d2c as well as through some wholesalers. For our customers that purchase direct from us, we have a great service program that they enter into that after a certain amount of time after purchase, Klaviyo emails them info about our repairs and other things. We’d love to offer something similar for wholesale customers.
An obvious solution was a dedicated embedded sign up form where customers would follow a QR code included with their purchase to this sign up form, where we’d then enter them into a flow.
However, we’re stuck on the scenario where a customer purchases subsequent items and follows the code to the form again - we don’t want them to leave their current flow (if they’re still in it - the flow can be 2-3 years in length as they’re not throwaway items and we promote in-house repairs), but we want their new item to receive the same.
The only thing I can think of is if they re-entered the flow by adding a + to their email (ie, email@example.com) to register them as another profile, but that’s not ideal from a customer experience perspective. Has anyone done anything similar and share some advice?
Thanks in advance!
Best answer by alex.hongView original