I am at a loss to why the klayivo pop-up in not working. We upgraded our theme and realized the pop-up was not working. As we are on 2.0 I used the new amp embed but its not getting triggered. I even added back the code in the theme but still did not trigger. I checked to make sure we were tracking and we are. I cleared cookies and tried in Incognito.
Best answer by Taylor Tarpley
View original
+60
Hi there
Thanks for sharing your question with us! Sorry to hear you’re having issues with your popup!
If you can see the klaviyo .js is still on your site, but are still having issues with your popup I would try these troubleshooting tips to try to solve the issue:
Additionally, if you create a net new form, are you still seeing these display issues?
Let me know if you’re still having issues!
Hope this helps!
-Taylor
+44
Just adding 2 more options to check:
Good luck!
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
