Hi there,

Can you confirm that your sign-ups form(s) sync with your Newsletter list?

Hi @nuumor 

Welcome to the Klaviyo Community and thank you for your question.

Just a few items to check off first;

• Is Klaviyo an enabled App in your Shopify Store under Customize?
  • You’ll be able to double check this by looking at profiles in Klaviyo and ensuring data is being tracked, ie; Active on Site etc
• For the subscription signup, is this via a native Shopify Popup, or checkout?
  • Or are you using a Klaviyo Popup to collect subscribers?

Based on your screenshot for sync settings, these customers should just flow through.

Thanks,

Kylie

Hi, How can I confirm that my sign-up form is sync with the list? 

Hi Kylie,

1. Are you referring to this? Because I don’t see any Active on Site date being tracked

   

2. This is via shopify footer subscription box sign up. For the Klaviyo Popup is working fine

Hi @nuumor, 

Following up here! 

Are you still having this issue? I would test with a new email and subscribe to your Shopify footer to confirm what Klaviyo list you are brought into! 

It seems like your integration is setup correctly, so this should be working! I wonder if users came into your account before your List was set to single opt in and these users hadn’t confirmed their subscription a second time just yet and were therefore in the profiles section, but now your ‘Newsletter’ List.

Hope this helps!

-Taylor