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Shopify newsletter subscribers are not sync into klaviyo newsletter list

  • 10 March 2024
  • 5 replies
  • 81 views
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Hello, 
I have a problem with shopify subscription sign up on my website. 

The subscribers are not added to my klaviyo “Newsletter” list but it appears at my profiles

  • When a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo.
  • In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify.
  • I have “single opt in” selected

I would appreciate any suggestions! 

Thanks

 

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Best answer by Taylor Tarpley 21 March 2024, 16:16

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5 replies

stam_marko
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Hi there,

Can you confirm that your sign-ups form(s) sync with your Newsletter list?

Upwork Top Rated Plus | Fractional CRM | stam.marko@gmail.com
Kylie W
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Hi @nuumor 

Welcome to the Klaviyo Community and thank you for your question.

Just a few items to check off first;

  • Is Klaviyo an enabled App in your Shopify Store under Customize?
    • You’ll be able to double check this by looking at profiles in Klaviyo and ensuring data is being tracked, ie; Active on Site etc
  • For the subscription signup, is this via a native Shopify Popup, or checkout?
    • Or are you using a Klaviyo Popup to collect subscribers?

Based on your screenshot for sync settings, these customers should just flow through.

Thanks,

Kylie

Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & Community Champion | www.berridgestrategy.com
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Hi there,

Can you confirm that your sign-ups form(s) sync with your Newsletter list?

Hi, How can I confirm that my sign-up form is sync with the list? 😅

N
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Hi @nuumor 

Welcome to the Klaviyo Community and thank you for your question.

Just a few items to check off first;

  • Is Klaviyo an enabled App in your Shopify Store under Customize?
    • You’ll be able to double check this by looking at profiles in Klaviyo and ensuring data is being tracked, ie; Active on Site etc
  • For the subscription signup, is this via a native Shopify Popup, or checkout?
    • Or are you using a Klaviyo Popup to collect subscribers?

Based on your screenshot for sync settings, these customers should just flow through.

Thanks,

Kylie

 

Hi Kylie,

  1. Are you referring to this? Because I don’t see any Active on Site date being tracked

 

 

  1. This is via shopify footer subscription box sign up. For the Klaviyo Popup is working fine
Taylor Tarpley
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Userlevel 7
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Hi @nuumor, 

 

Following up here! 

 

Are you still having this issue? I would test with a new email and subscribe to your Shopify footer to confirm what Klaviyo list you are brought into! 

 

It seems like your integration is setup correctly, so this should be working! 🤔 I wonder if users came into your account before your List was set to single opt in and these users hadn’t confirmed their subscription a second time just yet and were therefore in the profiles section, but now your ‘Newsletter’ List.

 

Hope this helps!

-Taylor 

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