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Show SMS Signup if Email is Skipped or Close

  • September 6, 2024
  • 1 reply
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Ammzish
Contributor I
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Hi Klaviyo Community,

I recently set up a multi-step form to collect both email addresses and SMS subscribers. Here’s what I’m trying to achieve:

  • In Step 1, we ask for an email address and offer a small discount for subscribing via email.
  • In Step 2, we collect SMS subscribers by offering a larger discount.

My question is: Is there a way to show the SMS signup form step if a customer decides to close the email step form?

The idea is to allow customers who don’t want to provide their email to still subscribe via SMS and take advantage of the bigger discount. Any tips or guidance on how to achieve this within Klaviyo's form builder would be much appreciated!

Thanks in advance for your help! 😊

Best answer by chloe.strange

Hi @Ammzish

There wouldn’t be a way within multi-step forms, but you could could be to create another form and only have it show for a certain segment (customers who have not opted in for email nor SMS communication). Here is also more information about multi-step forms. I hope this helps!

~Chloe

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chloe.strange
Community Manager
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  • Community Manager
  • 426 replies
  • Answer
  • September 9, 2024

Hi @Ammzish

There wouldn’t be a way within multi-step forms, but you could could be to create another form and only have it show for a certain segment (customers who have not opted in for email nor SMS communication). Here is also more information about multi-step forms. I hope this helps!

~Chloe