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Sigm-up form not showing email text on mobile (shows on desktop)

  • 12 September 2022
  • 3 replies
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Hi, when a users ads their email address into the text box on sig-up form it is blank (i.e. does not display the email they are entering). It appears on desktop, just not mobile.

Anyone know the fix for this?

Thanks in advance.

Charlie

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Best answer by Omar 12 September 2022, 18:19

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Userlevel 7
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Hi @Tailbird,

this is very frustrating. Have you solved this?
If not please check all the form settings that you've not mistakingly set the font color to white.

 

I just tested this and did not have that issue by the way.
What I have encountered on some occassions though is that the website CSS is overruling the CSS of the popup which can cause odd behavior. But I'm assuming this is not happening on your end.

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

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Omar….thanks so much I actually finally worked this out last night and it was in fact the font colour. Not sure how it ever changed in the first place as appears to have been like this for a while (I’ve just come into the business!).

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