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form on our website is not displaying a “subscribe” button

  • 30 March 2024
  • 2 replies
  • 34 views

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Hi, 

For some reason the embedded sign-up form on our website is not displaying a “subscribe” button, but on the mobile version. Everything is working ok on the desktop version. The button is marked as “shown on all devices.”

Any help is appreciated as this is super urgent.

Thanks!

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Best answer by Taylor Tarpley 21 April 2024, 22:53

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2 replies

Userlevel 5
Badge +28

Hi @thomasdenil 

Thank you for your question in the Klaviyo Community.

Could you refresh your browser / use incognito and if it is still not displaying, can you please supply some screenshots of the settings for the button.

Thanks,

Kylie

Userlevel 7
Badge +60

Hi there @thomasdenil

 

Additionally to Kylie’s thoughts above, I would investigate the backend of your site to make sure there isn’t conflicting CSS on your website a well! 

-Taylor 

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