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sign up form not showing

  • 18 July 2024
  • 1 reply
  • 36 views

 Hello,

I made my first sign up form on klaviyo but for some reason it’s not showing on my website and I have no idea why. After completion, it seems like all my settings are fine. The form isn’t coming up on either desktop or mobile. Can anyone help me solve this issue, please? I attached 5 screenshots that shows my settings. 

 

1 reply

ArpitBanjara
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Userlevel 5
Badge +25

Hey @maritimefit 

There could be various reasons as to why your Popup form is having trouble loading.

a culprit could be conflicting CSS interfering with your form. I’d investigate your website’s backend to see if you see any of this code in site, remove it and the issue should be resolved! 

If this isn’t the issue then I would also look into these scenarios:

  • Since Klaviyo elements are designed to be loaded last and if there are many other elements on the page, you could discuss a way to optimize the elements with your site developer team
  • At times, it could also be different browsers/devices which might not be display expected behavior, hence we suggest testing on different browsers/devices. 
  • Lastly, we have a Klaviyo tech guide on how to improve the form performance which might also be helpful

I hope this helps,
Thanks,
Arpit

Arpit Banjara - Lead Email Marketing Specialist at Flowium

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