+1
I cloned my previous sign-up form and am trying to use it now, but it does not show up. I am trying it incognito, and I do not believe I changed any configurations. I have also re-installed the Integration and app, and still nothing. Very confused as to what might be causing this.
Best answer by Taylor Tarpley
View original
+28
Hi
Thank you for your question in the Klaviyo Community!
Without being able to see your configuration, I would suggest ensuring that your previous po-up is disabled and then go through your settings (specifically Targeting & Behaviour) on the one you want to see, in case there is a configuration that is preventing it to be displayed, or is not meet yet.
I hope this provides you with some guidance.
Kylie
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Hello Kylie,
The previous form was deleted, so that should not be an issue.
The form analytics actually say the form is being displayed. Looking at the browser console, I can make it appear, so it is there, being served, but hidden. Here is the code Klavyio is using to hide the form:
<style>
.needsclick.kl-private-reset-css-Xuajs1 {
display: none !important;
}
</style>
Here is a brief, no sound video showing the settings for Targeting & Behaviour. I can’t see anything that would hide the video (load it, then hide it as the code above does).
I
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+28
Hi
Thank you for the video - this was really helpful!
Looking at the settings in the video everything looks fine. With the exclusion of Klaviyo customers I would expect this to show in Incognito, but also with the addition of you finding it in the CSS. So with this, I will link below a few other community posts where they have reported some issue with seeing their Popup and potential solutions.
https://community.klaviyo.com/sign%2Dup%2Dforms%2D38/need%2Dhelp%2Dwith%2Dwebsite%2Dpop%2Dup%2D8943
https://community.klaviyo.com/sign%2Dup%2Dforms%2D38/poor%2Dformatting%2Don%2Dpop%2Dup%2Dform%2D8935
I hope these resources help!
Kylie
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Oh oh. Sounds like you guys do not know.
+60
Hi there
Our Champion
If you are still experiencing issues you can either submit a support ticket to have a member manually investigate this issue for you or create a new new version of this form instead of cloning it.
Thanks for participating in the Community!
-Taylor
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