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Sign up form suddenly disappeared from desktop

  • December 6, 2021
  • 2 replies
  • 173 views

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  • Contributor I
  • 1 reply

Hi, I don’t know why my sign up form disappeared from desktop view, I didn’t make any changes in the setting. It still shows up on mobile;

 

My site: here

Does anyone know how to get it back on desktop?

Thank you!

Best answer by Dov

Hi @AnhV,

Thank you for sharing this question with us.

When I visited your site on desktop, I was able to see the form (on the bottom-left of your homepage). Can you check again to see if it is populating for you? 

If not, this leads me to believe you have a browser, plug-in or firewall enabled preventing the form from populating. I would also try viewing the form from another browser and/or an incognito window to confirm.

 

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2 replies

Dov
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  • Klaviyo Alum
  • 1493 replies
  • Answer
  • December 6, 2021

Hi @AnhV,

Thank you for sharing this question with us.

When I visited your site on desktop, I was able to see the form (on the bottom-left of your homepage). Can you check again to see if it is populating for you? 

If not, this leads me to believe you have a browser, plug-in or firewall enabled preventing the form from populating. I would also try viewing the form from another browser and/or an incognito window to confirm.

 


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  • Author
  • Contributor I
  • 1 reply
  • December 6, 2021

Thank you @Dov, the last time I checked on my laptop, it completely disappeared but now it shows up again, that’s weird. Thanks for letting me know.