Sing-up form pop up not showing (WooCommerce) worked fine until 2 weeks ago

Question

HiyaWe use Klaviyo on our WooCommerce store. I have set up a Sign-up form pop-up to capture emails and it seemed to be working fine until 4th April, but now it’s not showing anymore. We used to have hundreds of views, but now we have 0.I have uninstalled and reinstalled the Wordpress plugin, but it doesn’t seem to be working.When I look at the integration, it is enabled, and recent store data is still being synced.I don’t have an AdBlocker and am viewing in incognito mode, but there’s no pop-up to be seen.Can anyone tell me how I can get this to work again?

Taylor Tarpley · Accepted Answer

Hi there @ynemao,Welcome to the Community! Sorry to hear about your form, happy to help!First, great troubleshooting steps so far! I would check to make sure:the plugin doesn't need to be updatedthe form is set to livenone of the behaviors of the form have changedIf you still do not have success after checking these steps, I’d check out our documentation ontroubleshooting why a form isn't displayingto hopefully rectify the issue !Let me know if you’re still not having success!-Taylor

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