Solved

Sing-up form pop up not showing (WooCommerce) worked fine until 2 weeks ago

  • 16 April 2024
  • 1 reply
  • 13 views

Badge

Hiya

We use Klaviyo on our WooCommerce store. I have set up a Sign-up form pop-up to capture emails and it seemed to be working fine until 4th April, but now it’s not showing anymore. We used to have hundreds of views, but now we have 0.

I have uninstalled and reinstalled the Wordpress plugin, but it doesn’t seem to be working.

When I look at the integration, it is enabled, and recent store data is still being synced.

I don’t have an AdBlocker and am viewing in incognito mode, but there’s no pop-up to be seen.

Can anyone tell me how I can get this to work again?

icon

Best answer by Taylor Tarpley 18 April 2024, 01:02

View original

1 reply

Userlevel 7
Badge +60

Hi there @ynemao

 

Welcome to the Community! Sorry to hear about your form, happy to help! 

 

First, great troubleshooting steps so far! I would check to make sure: 

  • the plugin doesn't need to be updated
  • the form is set to live 
  • none of the behaviors of the form have changed

If you still do not have success after checking these steps, I’d check out our documentation on troubleshooting why a form isn't displaying to hopefully rectify the issue ! 

 

Let me know if you’re still not having success! 

-Taylor 

Reply