SMS sign up form not working

  • 11 June 2021
  • 1 reply

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I have set up my SMS popup form and it is running. This isnt working though as no profiles are coming through or onto the lists. I have tried signing up myself and it still doesn’t come through. 


Why isn’t it working?


Best answer by marissanunez 13 June 2021, 23:39

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Userlevel 2
Badge +6

Hi @louhibbert 


This question was also asked in this post I quoted the response below for you to check out as well:


Hi @pippokerAA 


Thanks for sharing with the community!


Are you seeing consent populating on the profiles that fill out the form? Are you able to see them in Klaviyo at all? If you are not, then this could be something that needs to be adjusted in the form.


This guide goes over how to collect consent properly in Klaviyo to trigger texts. I’d also check out this guide on creating an SMS welcome series as there are some great tips!


I hope this helps