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Success step not showing

  • 9 September 2023
  • 2 replies
  • 209 views

Hey!
So, I am customizing multi-step email and SMS popup and I have 2 questions.
1) Is there any way through which I can get my customers' phone numbers (customers who are visiting my website on their phones) by asking them to type their phone numbers? Cause on the desktop you can just type your phone number while in phone you have to click on subscribe and it will take you to your text messaging app and you have to send a default text to me to subscribe to my SMS.

 

 

 

  1. When I am customizing the whole popup in a mobile’s preview, the ‘success’ and ‘+ step’ options are disabled, while again in desktop they work perfectly fine

 

2 replies

David To
Rank
Userlevel 7
Badge +60

Hello @AlpinaTrail,

Welcome to the Klaviyo Community!

I don’t see why you wouldn’t be able to design your sign-up form to have your visitors manually enter their phone number rather than utilize the click-to-text opt-in function. 

Both of your confusions can be solved simply by adjusting the mobile form version’s button click action setting. Instead of using the subscribe via SMS option, you’ll want to use the submit form option much like the example below:

If you haven’t already, I would suggest also taking a look at some of our many getting started with sign-up form help articles we offer. 

I hope this helps!

David

J
Rank
Userlevel 1
Badge +3

I’m having the same issue.

I think it’s odd that there’s no way to add a “success” page after subscribing to SMS with the default setup.

I understand the default mobile experience can streamline SMS sign up by removing the step requiring user to manually enter their phone number as @David To has illustrated.

However, the experience seems kind of clunky from my user testing feedback.

Currently, the user on mobile clicks subscribe button without having to enter their phone number, then should be taken to their phone’s SMS app with prefilled text to subscribe on send.

But, when you go back to the original form, it no longer appears and there’s no success message either.

After having a few people test my embedded form, they report that not only does the form disappear, but they are not taken to their mobile text message app to subscribe either.

So it seems the click-to-text opt-in function might also be buggy. Are there anyone known issues with this?

To be safe, it seems we have to the approach David mentions here:

...design your sign-up form to have your visitors manually enter their phone number rather than utilize the click-to-text opt-in function. 

...adjusting the mobile form version’s button click action setting. Instead of using the subscribe via SMS option, you’ll want to use the submit form option

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